This Privacy Policy applies to all personal information collected by Brisbane’s Best Tilers and Bathroom Renovations Pty Ltd (we, us or our) via the website located at
https://www.bbtrenovations.com.au (Website).
What Information Do We Collect?
The kind of Personal Information that we collect from you will depend on how you use the Website.
The Personal Information which we collect and hold about you may include:
- Phone number
- Email address
- Name
- Address
- Payment details
Types of Information
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
- Whether the information or opinion is true or not; and
- Whether the information or opinion is recorded in a material form or not
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this Privacy Policy.
Sensitive Information
Sensitive Information is defined in the Privacy Act as including information or an opinion about such things as an individual’s:
- Racial or ethnic origin
- Political opinions
- Membership of a political association
- Religious or philosophical beliefs
- Membership of a trade union or other professional body
- Criminal record
- Health information
Sensitive Information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent or where required or authorised by law
How We Collect Your Personal Information
We may collect Personal Information from you whenever you input such information into the Website, a related app, or provide it to us in any other way.
We may also collect cookies from your computer which enable us to tell when you use the Website and to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
We use different types of cookies including:
- Essential cookies for Website functionality
- Analytical cookies to improve user experience
- Marketing cookies that may be set by third parties
These cookies are retained and can be managed through your browser settings. Third-party cookies are subject to their respective privacy policies, which we encourage you to review.
We generally do not collect Sensitive Information, but when we do, we will comply with the requirements set out above.
Where reasonable and practicable, we collect your Personal Information from you only. However, sometimes we may be given information from a third party. In such cases, we will take reasonable steps to make you aware of the information that was provided by the third party.
Purpose of Collection
We collect Personal Information to provide you with the best service experience possible on the Website and to keep in touch with you about developments in our business.
We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information directly from you and if it is material of a type which you would reasonably expect to receive from us.
We do not use Sensitive Personal Information in direct marketing activities.
Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe link.
You can manage your marketing preferences at any time by using the unsubscribe link included in our communications or by contacting us directly. We will process opt-out requests as soon as reasonably practicable and maintain records of your preferences in accordance with applicable laws. If you choose to opt out, we will retain minimal Personal Information necessary to ensure compliance with your request.
Security, Access and Correction
We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure.
When we no longer require your Personal Information for the purpose for which it was obtained, we will take reasonable steps to destroy or anonymise or de-identify it.
Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfil our record-keeping obligations.
We implement industry-standard security measures including encryption, access controls and secure data centres to protect your Personal Information.
When deletion is required, we take reasonable steps to securely destroy or de-identify Personal Information in accordance with applicable legal and regulatory obligations.
Access to Personal Information
The Australian Privacy Principles:
- Permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
- Allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
Where you would like to obtain such access, please contact us in writing using the contact details set out at the bottom of this Privacy Policy.
Complaint Procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us using the contact details set out below.
All complaints will be considered by the Privacy Manager and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.
If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Documentation and Response Timeline
We will acknowledge receipt of your complaint within a reasonable timeframe and investigate your complaint promptly.
We will maintain detailed records of all communications and findings relating to the complaint. If additional time is required, we will notify you in writing.
Records relating to complaints will be retained in accordance with our legal and regulatory obligations.
How to Contact Us About Privacy
If you have any queries, wish to access your Personal Information, or have a complaint about our privacy practices, you can contact us at:
Email: info@bbtrenovations.com.au
